DHZ PHARMACEUTICALS > FAQ

Important
Information.

  • Our minimum order value for UK customers is £1600 excluding VAT, or, if you’re based in north Scotland or the south/London, it’s £2500 excluding VAT.
  • You can become a DHZ customer by clicking here at the top-right of this page, and someone will be in touch shortly.
  • Are you selling goods outside of the UK?
    We offer a specialized export service; please see our Export page for more information. 🇮🇪 🇲🇹 🇪🇸 🇦🇺 🇺🇸 🇩🇰 🇮🇳 🇮🇶 🇫🇮 🇸🇪 🇬🇭 🇳🇬

How do I place an order?

Existing customers can scan their own order in our showroom using a fob, place an order on this website, fax your order to our showroom, speak to one of our sales team direct or arrange for a rep to visit your premises.

I'm a new customer, can I call in and place an order today?

Absolutely, you must open an account and pay upfront but this means you can place an order immediately and collect the same day (providing our terms & conditions are met).

Why can't I pay online?

We specialize in personalized customer service. One of our professional sales team will contact you to complete your transaction, including confirmation of availability and shipping costs. Often our sales team suggest additional products your customers will like based on your order and/or region.

Can I use your photography and media?

All images on the website can be downloaded and used by our customers to advertise the products for sale, higher resolution images are available on request but we reserve the right to charge for ad-hoc requests.

Are there extra shipping charges for bulky goods?

We do reserve the right to charge a delivery fee on certain orders if the order is comprised solely of bulky/heavy items such as drinks or kitchen/toilet rolls. You will be contacted prior to shipment.

Can you deliver my goods?

We have a 10-strong fleet of trucks to deliver your order within our Delivery Matrix. This is a set delivery schedule so please always ensure your order is placed 48 hours in advance of your delivery slot or you risk the order being moved to the next available slot. If your delivery address falls outside of our Delivery Matrix then we can send your order via a third-party carrier, please contact our Transport department to arrange this.

We are available.

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